Ceirys Silver Jewellery Returns Policy

You can return your goods at any time up to 14 working days after the day of delivery. To do this please email us and follow the Order Cancellation Policy.

You do not have to give any reason for return, however a brief explanation will help us to improve the service we offer to customers in the future.

You must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us and your actions result in damage we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights, for example if the good are faulty.

Faulty Goods

Please contact us as soon as possible and we will deal with the matter in accordance with your legal rights. Please use the contact form.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.