Ceirys Designer Jewellery Terms and Conditions

Ceirys Designer Jewellery Terms and Conditions

Introduction

Welcome to the Ceirys Designer Jewellery Website. We hope you like our products and want to buy them. All our products and any associated services are sold subject to these Terms and Conditions. We STRONGLY recommend that you read them carefully before using and buying on our website. If you are unhappy about any aspect of these Terms and Conditions, you should contact us at our normal phone number or via email displayed on the website prior to placing an order with us. In these Terms and Conditions, any reference to "you" and "your" refers to any person accessing or using this website or placing an order via this website. If you place an order with us either through this website or on the telephone following or during your use of this website, you will be agreeing that you have read and understood these Terms and Conditions and that you are agreeing to comply with and be bound by these Terms and Conditions.

We reserve the right to modify or withdraw, termporarily or permanently, this Website or any part of it with or without notice to you and you confirm that we shall not be liable to you nor any third party for any modification to or withdrawal of the Website.

Site Ownership

All rights, including copyright, pictures, designs, logos, photographs, written text and other materials in this website are owned by Ceirys Designer Jewellery. You are not permitted to copy, store or amend any part of this website, nor may you copy, amend, store, distribute or in any way transmit or post on the internet this website or any part or content within it for any purpose, without our express permission in writing; except that you may: copy, print (one copy only) or download extracts from this site for the purpose of using this website for placing an order or for sending such information on a non-commercial basis to a personal friend on the understanding that you will not gain any personal benefit for or from such a transfer.

All use of this website or of its contents is prohibited without our express permission in writing, unless such use is for your personal, non-commercial, domestic use. Our products are for personal use only and our liability will not, under any circumstances include business losses, such as lost data, lost profits or business interruption.

Content Accuracy

We have taken and do take great care in creating the content of this website. However, to the fullest extent available under any laws applicable, Ceirys disclaims all warranties, express or implied, as to the accuracy of the information in any content in this website. Ceirys will not be liable to any person or organisation for any loss or damage, howsoever caused, including direct and indirect loss, which may arise from the use of this website or the information contained in it.

Whilst we take great care to ensure that the descriptions and specifications of the products on our website are correct, these descriptions and specifications are not intended to be binding and are intended to provide a general description of the products. All prices and special offers that are shown on this website are correct at the time of entering but we reserve the right to amend and change any price, offer or any other aspect of the products offered for sale on this website, at any time. We reserve the right to remove a product from sale at any time and for any reason.

It is possible that we may make an error or omission when placing a price on this website. If this is the case, we reserve the right to refuse to sell any product at the advertised price. In this case, we will contact you to advise you and give you the option of withdrawing your offer to purchase or to purchase at the corrected price. We will always endeavour to ensure that any product advertised on our website is available for immediate purchase. However, circumstances can occur where orders exceed our stock and we cannot guarantee that any product will be immediately available. Where a delay outside our normal delivery time is likely to occur, we will inform you.

A wide range of factors can affect the way products are displayed on your computer, including the browser, software, monitor settings and such like that you use. Accordingly, we will not be responsible or liable for any differences in colour between the images displayed and the actual product.

Child safety

Many of our products include small parts, sharp points, may be a choking hazard or may in some other way be unsafe for young or vulnerable people. They are NOT suitable for any person aged 36 months or younger or someone who would not understand that they could come to harm by handling, using or playing with them. Please, for their safety, ensure that you keep your purchases from Ceirys away from those who could come to harm. Please remember that packaging may also be harmful and should be disposed of with care, recycling where possible.

Your Computer

We take every effort to ensure that the Ceirys website is free from any virus or defect. However, Ceirys cannot be guarantee that your use of our website or any associated or linked website will not cause any damage to your computer or associated equipment. It is your responsibility to make sure that you have the correct equipment and software to access our websites and to protect yourself and your equipment from anything that may harm your hardware or software. Ceirys will not be liable to any person or organisation for any loss or damage which may occur when you are accessing or using the Ceirys website.

Your Registration

If you register to use our website or buy any products on it, you are responsible for providing true, accurate and up-to-date information about yourself as requested on the website. You are responsible for the privacy of your login information and password. You will be responsible for any use of your login information and password and any use of this will be deemed to by you. Any breach of these terms and conditions using your login information and password will be treated as being by you and you remain responsible for any use of this website using such information if you disclose such private information to any other person.

We reserve the right to decline a new customer registration or to suspend your account at any time. We may do this for any reason, which we are not required to disclose.

Placing an Order

All sales can only be concluded in English, which is the language of the Ceirys website.

If you a place an order via this website, you are making an offer to Ceirys to buy the products detailed in your order, on the terms described in your order. We will send you a confirmation that we have received your order, but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Ceirys for the sale of the products you have ordered will only exist when your order has been dispatched to you. When you place an order, you must provide full and complete details of the delivery address and the address to which your credit/debit card statement is sent, to ensure that payment can be authorised by your card issuer.

We reserve the right to not accept your order for any reason.

Promotions

Where we provide a discount or promotional code, the code must be applied at the time of placing any order. It is not possible to apply a discount or promotional code after an order has been placed. Please contact us if you believe you have a legitimate code and have problems in applying it at the time of ordering.

Prices

Save for errors or omissions, all prices quoted on the Ceirys website are accurate at the time of publication. All prices are quoted in GB pounds sterling (£) and where appropriate are inclusive of UK Vat at the current time of viewing. Where Vat is payable, you will be charged Vat at the current operating rate in the UK at the time of ordering. You will be responsible for the payment of any customs or import duties levied on you once the products have been dispatched to you.

Payment

We only accept payments in GB pounds sterling (£) and by credit or debit cards. All payments by credit or debit cards are subject to validation checks and authorisation by the card issuer. You agree that we may use personal information provided by you in the course of placing your order to conduct any appropriate fraud checks. As part of these checks, personal information that you have provided may be disclosed to a credit reference or fraud prevention agency which may keep a record of that information. If the issuer of your card refuses to authorise any payment to us, we will not be liable for any delay or non-delivery. Your credit/debit card will be authorised when your order is place and processed. Payment will be taken at the time of placing the order. In the unlikely event of us being unable to fulfil the order for any reason, your credit/debit card will be reimburse as soon as possible. Goods will not be dispatched until full payment has been received by us. Where there is a delivery charge, this will be added to your order value where appropriate. If an exchange rate is applied to your order your card provider will determine the rate of exchange and may add an administration charge which you will be liable to pay.

We accept PayPal and most major credit and debit cards but we do not guarantee to accept the card you use.

Delivery

All dates that are quoted for delivery are estimated delivery dates only and may be subject to change. Our normal delivery times are 5 to 7 days from the acceptance of your order. However, we will always try to deliver to you as soon as we can, based on the delivery option that you have chosen. We cannot accept any liability for loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

Please see the Delivery and Shipping section of the Ceirys website for the delivery details we provide, which form part of these Terms and Conditions.

A signature may be required at delivery. When you place an order with us, you are authorising us, or our delivery provider, to accept a signature from another person at the same address on your behalf if you need to sign for an item and you are not present at the time of delivery. If you have given instructions that your order may be left in a safe place or with a neighbour, you are authorising us to carry out your instructions and either accept a signature from a person who is not at the delivery address or for the delivery to be left without a signature. You accept that any such delivery is at your risk.

Order Cancellation

Under the Consumer Contracts Regulations 2013, you have a number of statutory rights which are detailed below.

4. You have the right to cancel your contract or order within 14 days of the time of making your order without giving a reason.
5. You are entitled to a "cooling off period". You have the right to cancel your order within 14 days from the day on which your order is received by you or someone you have nominated to receive the goods on your behalf. The only exceptions to this right to cancel are in the case of contracts either for the supply of sealed goods which are not suitable for return due to health protection or hygienic reasons, where the right to cancel ceases if the goods become unsealed after delivery; or for a contract for any item which has been personalised for you. This does not affect your statutory rights.
6. To exercise your right to cancel your contract you must inform us of your decision to cancel by a clear statement to us at: Ceirys Designer Jewellery, Unit 1B, Whitebridge Estates, Whitebridge Lane, Stone, Staffordshire, ST15 8LQ; Phone number 01785 819581, Email: support@ceirysdesigner.net .
   You may use the Model Cancellation Form available here, but you are under no obligation to do so.
   To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
   We will acknowledge your communication of your right to cancel by writing to you by email or by post if required as soon as possible, usually within 24 hours (excluding weekends and bank holidays), indicating that we have received your cancellation of your order.
   
7. If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us or, if your order value exceeded any free postage offer that may from time-to-time apply and you therefore had not paid any delivery charge).
   We may make a deduction from the reimbursement for loss of value of any goods supplied, if the loss is the result of unnecessary handling by you (see below).
   We will make the reimbursement without undue delay and not later than:

1. 1. 14 days after the day we receive back from you any goods supplied, or
   2. (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

5. You must send the goods back to us at: Ceirys Designer Jewellery, Unit 1B, Whitebridge Estates, Whitebridge Lane, Stone, Staffordshire, ST15 8LQ without undue delay and in any event not later than 14 days from the day on which you communicated your cancellation of this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
6. You will have to bear the direct cost of returning the goods to us at the address noted above.
7. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. This means that if you handle the goods in such a way that the handling goes beyond the sort of handling that might reasonably by allowed in a shop you are liable for the loss in value of the goods and we may make a deduction from your reimbursement for such loss in value.

Additional Notes regarding your right to cancel under the Consumer Contracts Regulations 2013:

1. If you cancel your order prior to dispatch of the products, your payment will be refunded in full to the card or payment method you used to pay for the products. Any such refund will take place as soon as possible and in any case within 14 days of receipt of your communication informing us that you wish to cancel your order.
2. Any reimbursement will be in GB pounds sterling (£). Ceirys cannot be responsible currency exchange rates or charges incurred by your use of a non-sterling credit or debit card.
3. If you bought a product using a credit note or voucher, any refund will be in the form of a credit note or voucher.
4. When returning the goods, please complete the Return Form included in your delivery and parcel the items safely for return to us at the address specified above. You may wish to take a copy of the Delivery/Return Form for your own records and retain it, prior to placing the original in the return parcel.
5. Please make sure that you use appropriate and adequate packaging. Where we receive a returned item which has been damaged in transit because you have not packaged it adequately, we reserve the reduce the amount of reimbursement in accordance with the statement above.
6. We recommend that you obtain a proof of postage from a Post Office as we cannot accept responsibility for any items that do not reach us. Please retain your proof of postage until you receive an acknowledgement from us indicating that your parcel has been received back in our warehouse. You will be responsible for the cost of returning the product(s) to us.
7. You should note that if the incorrect postage is used on the return parcel, any excess levied on Prettyness by Royal Mail will be deducted from any reimbursement.

Returns Policy

1. Cancellation in accordance with Consumer Contracts Regulations 2013

If you cancel your order in accordance with the Consumer Contracts Regulations 2013, the terms of the "Order Cancellation" statement applies.

2. Return of Faulty or Incorrect Items

If you receive a product which is faulty, incorrect or damaged in transit, you should use the procedure below. This does not affect your statutory rights.

1. You should contact us immediately on the email address given on the Invoice/Despatch Note sent with your items informing us of the problem. It would be most helpful if you would attach a photograph of the problem so the we might understand what has happened.
2. We will acknowledge receipt of your email as soon as possible and normally within 24 hours (excluding weekends and bank holidays) informing you of the course of action we would like you to take, which would normally be as follows.
3. Please complete the Return Form and, upon our agreement, parcel the items safely for return to us at the address specified on the Delivery/Return Form, enclosing the Delivery/Return Form with the products. Your order cannot be returned without a completed Delivery/Return Form. You may wish to take a copy of the Delivery/Return Form for your own records and retain it, prior to placing the original in the return parcel.
4. Any item returned must be unused with original packaging, product tags and labels attached. Ceirys reserves the right to refuse to accept returns of any item which has been or appears to have been worn, does not have its original tags and labels attached or has any security tags removed or tampered with.
5. We will ask you to return the items by use of Royal Mail second class postage. Please make sure that you use appropriate and adequate packaging. Where we receive a returned item which has been damaged in transit because you have not packaged it adequately, we reserve the right to refuse to refund you or exchange it.
6. You should obtain a proof of postage from a post office as we cannot accept responsibility for any items that do not reach us. Please retain your proof of postage until you receive an acknowledgement from us indicating that your parcel has been received back in our warehouse. You should note that if the incorrect postage is used on the return parcel, any excess levied on Ceirys by Royal Mail will be deducted from any refund.
7. We will acknowledge receipt of your item back to us when it arrives.
8. Upon receipt of your returned item(s) we will exchange the incorrect, damaged or faulty item(s) or offer you a full refund, including the cost of delivery to you and the cost of the return postage back to us. If you requested Express Delivery, any excess over the standard delivery charge will not be refunded. If you selected any additional service, such as gift wrapping, that will have been provided as a special service to you and will not be refunded.
9. Any refund will be in GB pounds sterling (£). Ceirys cannot be responsible currency exchange rates or charges incurred by your use of a non-sterling credit or debit card.
10. Your card or other payment method will be credited as soon as possible and within 14 days of you returning any products to us.
11. If you bought a product using a credit note or voucher, any refund will be in the form of a credit note or voucher.
12. We would remind you that we will not accept for exchange or refund any item which has been or appears to have been worn, does not have its original tags and labels attached or security tags removed or tampered with. This applies to items which are returned as faulty, incorrect or damaged in transit.
13. If you wish to have a replacement, we will always do our best to send you one as soon as possible, but please note that, dependent on the stock in our warehouse, this may take up to 10 days to be dispatched. We will happily cover the cost of sending the replacement to you.
14. We will email about the progress of your return.

3. Return of Other Items

If you are not entirely satisfied with any products you have bought but do not wish to cancel your order, you may return them to us for a refund or exchange provided that they are unused and in a saleable condition. The only exceptions to this, for hygiene reasons, are pierced jewellery and earrings, toiletries, personal grooming products or beauty products if the seals have been broken, or any item which has been personalised for you. This does not affect your statutory rights. If you wish to return any items, please use the below procedure:

1. Any item must be returned to us at the address given on the Delivery/Return Form within 14 days of the invoice date.
2. Any item returned to us outside the above time will be considered for a credit note and will not be eligible for a refund.
3. We will acknowledge receipt of your item back to us when it arrives.
4. Where we refund you, we will only refund the cost of the items and will not refund charges for special items such as express delivery or gift wrapping. Where we have offered a promotion of free delivery where an order exceeds a certain figure, if the value of the goods returned means that your resulting total order value falls below the promotional free delivery threshold, your refund will be reduced by the delivery charge that would then apply to your order. Your invoice will be recalculated to take account of any refund.
5. Any item returned must be in an unused and saleable condition, with original packaging, product tags and labels attached. Ceirys reserves the right to refuse to accept returns of any item which is damaged or has been or appears to have been worn, does not have its original tags and labels attached or has any security tags removed or tampered with.
6. You should complete the Returns Form enclosed with your order and return it with your products. Your order cannot be returned without a completed Delivery/Return Form. You may wish to take a copy of the Delivery/Return Form for your own records and retain it, prior to placing the original in the return parcel.
7. Where appropriate, your card or other payment method will be credited as soon as possible and within 14 days of you returning any products to us.
8. If you bought a product using a credit note or voucher, any refund will be in the form of a credit note or voucher.
9. You are responsible for the cost of returning any items to us, including using appropriate and adequate packaging, with tracking and insurance if you consider it appropriate.

10. You should obtain a proof of postage from a post office as we cannot accept responsibility for any items that do not reach us. Please retain your proof of postage until you receive an acknowledgement from us indicating that your parcel has been received back in our warehouse.

11. You should note that if the incorrect postage is used on the return parcel, any excess levied on Prettyness by Royal Mail will be deducted from any refund.

12. If you are returning a present, we would be pleased to exchange your gift but if you do not wish to have an exchange, we will not be able to refund you personally. We would only be able to refund the person who originally bought the present for you.

13. We would remind you that we will not accept for exchange or refund any item which has been or appears to have been worn, does not have its original tags and labels attached or has any security tags removed or tampered with.

14. If you wish to have an exchange, we will always do our best to send you one as soon as possible, but please note that, dependent on the stock in our warehouse, this may take up to 10 days to be dispatched. We will happily cover the cost of sending the replacement to you.

15. We will email about the progress of your return.

Display of Ceirys Information on Third Party Websites

Ceirys is not responsible for any information on any third party websites or information sources. Where Ceirys information is or purports to be displayed on any third party website we cannot be responsible for such information and will not be liable for its accuracy.

Website Links

The Ceirys website may have links to other websites. We have provided these links for your information which may be of interest to you. In providing any links we do not endorse the websites or their contents, for which we have no responsibility. Ceirys does not accept any liability with regard to any websites to which it may provide link.

Privacy

Ceirys is committed to protecting your privacy and complying with the Data Protection Act 1998.

You can browse the Ceirys website without disclosing any personal data but when you enter our website, we automatically collect the following information about your computer and browsing session which is not personal to you:

• Information about your PC, laptop, tablet or smart phone
• Your IP address
• Your browser type
• The length of your visit
• The pages you viewed, duration on each page, the web page you entered initially our site and the web page on which you left our website
• The means by which you arrived at or were referred to our website.

We also use cookies on our website which are essential for us to operate the website or to enable you to buy.

If you decide to order any product from us, we need to collect personal information from you. We ask for personal information, such as your name and address, telephone number and email address to enable us to process any order you may place and to provide a service to you and for the other purposes detailed below. We use a system for payment which ensures we do not collect or retain your credit or debit card details on our servers: these are used solely by our payment authorising supplier, PayPal and SagePay, who are well known to have industry standard security.

You will need to create a login and password to enable you to register on our website and use your account. To protect your security, we do not have access to your password on our "back office" system. That information is held on our systems but is not visible to our staff.

We would like to contact you to tell you about offers and new products available and to send you newsletters. We will ask you for your permission to use your personal contact details to send you emails or, if necessary, to telephone or text you. If you do not give your permission for us to contact you, we will not do so. If you agree that we may contact you, we will do so only by the means to which you have agreed. If you decide you would no longer wish to receive contact from us, please click on the unsubscribe which is on every email or telephone us on the "Contact Us" phone number on the website. Because it can take a few days to remove you from our mailing list, it is possible that you may continue to receive emails from us for a short period after you have unsubscribed.

Our internal systems are designed to protect your privacy.

• Your personal information can only be accessed by those who NEED to have access to it.
• We have full login and password access controls on all our computers and servers. Only those who have the required access codes can access our computers.
• All employees are required to sign employment contracts which have confidentiality clauses.
• Our offices are locked at all times.

We comply with the requirements of the Data Protection Act and are registered as data controllers for the data we hold about you. Under the Data Protection Act, you have the right to have access to the data that we hold about you. If you would like to see a copy of your data held by us, please send us a written request to our trading address shown on the website, together with the £10 fee. If, after you have received the copy of the information we hold about you, you wish to amend any of the data, please write to us, indicating the amendments that you would wish to be made.

Cookies

Cookies are small text files which a website can place on your computer hard disk. Cookies contain information about you and your preferences. Only the information that you provide or the choices that you make can be held in cookie. You can set your computer to allow cookies and can change that setting to refuse to allow cookies to be stored. If you do not allow cookies, you may not benefit from some the features on the Ceirys website.

Ceirys uses cookies to enable us to administer your use of the site and make your visit easier and more pleasurable. The cookies we use are detailed in the cookies information on the website.

Disclaimer and Limitations of Liability

Ceirys does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Ceirys nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Ceirys or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use by you. Our products are for personal use only and our liability will not, under any circumstances include business losses, such as lost data, lost profits or business interruption.

The limitations of liability in these conditions shall apply equally for the benefit of Ceirys and any other associated company of Ceirys, Prettyness, Flather and Company Limited and any of its associated or subsidiary companies as if references to Ceirys included references to each such associated company.

While Ceirys uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Ceirys will not be responsible for any errors or omissions or for the results arising from the use of such information. While Ceirys takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be free from interruption or errors and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Furthermore, Ceirys will not be responsible nor liable for your use of any other websites which you may access via links within this website. Ceirys does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Ceirys . The entire liability of Ceirys under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Ceirys will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Ceirys may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these terms and conditions except with the specific permission in writing of Ceirys.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

If you breach these terms and conditions and we decide to ignore this, we shall still be entitled to use our rights and remedies at a later date or in any other situation where you breach these terms and conditions.

Each statement in these terms and conditions shall be treated as a separate statement. Where any statement of these terms and conditions is held void, unlawful, or unenforceable in any respect then such statement shall be severed from these terms and conditions without prejudice to the validity or enforcement of the other statements in these terms and conditions and without modifying such other statements.

If any statement should be held to be void or ineffective for any reason but would be treated as valid and effective if some part or parts of the statement were deleted or amended, the statement in question will apply with such modification as may be necessary to make it valid and effective.

Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Law and Jurisdiction

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights which cannot be excluded. This website and our Terms and Conditions have been written for use within the United Kingdom and under UK law. Whilst we may consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

Change of Terms and Conditions

Ceirys reserves the right to amend these Terms and Conditions at any time. Any revision of these Terms and Conditions will be placed on this website and will apply immediately. You are advised to review these Terms and Conditions frequently. You should be advised that any purchase you may make on the Ceirys website will be subject to the Terms and Conditions which applied at the time of placing the order. Your continued use of this website will be deemed as your acceptance of these Terms and Conditions.